About

Tony is a highly experienced educator and practitioner in a very wide range of small to large industries worldwide, including Engineering, Food, Healthcare, Medical Devices, Packaging, Consumer and Industrial Electronics, Horticulture, Viticulture and Primary Production. He has worked with Regulatory bodies in Aviation and Food as well as Accident Investigation  He is a Business Mentor and adviser in Business Management Tools which include Quality, Occupational Health & Safety, Environment and Business Excellence.  He has worked extensively in Australasia and South East Asia including Japan, Taiwan, Indonesia, Hong Kong, Singapore, and Korea as well as Europe and the USA. As the Founding President of the New Zealand Organisation for Quality he became involved in working with many Standard Bodies including ISO.  He is a Board Member of NZBEF and the NZ Safety Council and sits on the QED Advisory Board.  Tony developed the first internationally accredited  auditor training in the southern hemisphere in 1985.

Carew brings a background of planning and guiding ISO 9001, 27001 & 45001 implementations for businesses successfully gaining Certification.  He is a Certified Lead Auditor and Trainer for ISO 9001, 14001, 27001 & 45001. He also covers Defence and Corporate Social Responsibility.  In 2021 he was chosen to represent New Zealand on ISO (Geneva) Technical Committee 1-27 Data Privacy & Security:  in March 2022 he finished his Harvard Business School Data Privacy & Technology Course.  Following on from the 2019 JAS-ANZ Delphi Study he has designed a course that delivers effective & reliable auditors for New Zealand – based around the internationally recognised best practice standards of ISO19011 and certified by Exemplar Global.  He is an elected Fellow of the Institute of Leadership & Management and a member of the NZ Institute of Directors.  He is also a Director and the Secretary of the NZ Business Excellence Foundation.  He is currently the Chair of The IQM Group Board.

Trevor’s activities as strategic business coach and mentor stems from his trained and experiential background across industries.
His initial career was in defence with maritime operations. His secondary career was forged with a combination of senior management roles in transport organisations of over 3000 staff, to operating as an independent consultant problem solving in large and small operations. This spread brings a host of tools and techniques to business problem solving situations.
He operates with a diagnostic solution focused viewpoint, this is especially valuable to clients who have found themselves operating very close to the ‘coalface’. This approach complemented his pursuit of quality management as a lead auditor, being qualified initially with BSI and building further with IMT and The IQM Group.
A passion is management training and upskilling people with new knowledge skills and techniques to problem solve within their businesses. He is qualified to both Project Management Professional standards, NLP Practitioner and is an ISO Lead Auditor. He also holds a degree in Systems Analysis and Management and has past governance and directorship roles in the Tourism, Training, ISO Certifications and Consulting industries.

Nicky is an experienced Quality and Health & Safety Manager with a strong focus on continuous improvement. She is an Exemplar Global Certified Lead Auditor, with over 16 years’ experience in quality and health and safety management across a variety of industries, including Healthcare and Aviation.  Nicky leads on all Health & Disabilities courses and also Lead Auditor courses.

With a passion for helping businesses do what they do better and a desire for excellence, Nicky’s experience supports businesses to effectively navigate regulatory requirements, quality improvement opportunities, development of frameworks and achieve audit objectives.

Nicky has recently commenced her own consulting business to share her passion for excellence; building relationships and working alongside businesses to help them achieve their goals.  She moved from IQM Group Associate to join the Group Board as a Director in January 2023.

Raymond has worked with many organisations to develop efficient asset/facility management systems with 30+ years’ experience in the hotel, banking, local and central government sectors in New Zealand and overseas. He has facilitated tailored workshops with organisations and individuals to enhance their asset/facility management capabilities to prepare for ISO 55001/ISO 41001 certifications or alignment with best practices.

Raymond’s passion for the discipline has led him to develop and deliver several courses at Massey University (while pursuing a PhD in asset management), and has authored several book chapters and journal publications. He is a WPiAM certified asset management assessor, Exemplar Global lead auditor (for ISO 9001, 41001, 55001), and a member of the ISO technical committees of asset management (TC251) and facility management (TC 267).

As a certified management consultant and a Kaizen practitioner, Raymond abides by the ethos of professionalism when partnering with organisations to achieve their business goals collaboratively. As a chartered member of the NZ Institute of Directors, a fellow member of Governance NZ, Raymond always delivers results with the utmost integrity. He holds a Henley MBA, a honours degree in strategic management, several postgraduate and professional qualifications.

In addition to being Managing Director of Complete Learning Solutions, Beryl is a Certified ROI Professional® and the New Zealand business partner for Drs Jack and Patti Phillips of the ROI Institute®.  She has a Master of Business Studies in Human Resource Management and holds AQF certificates in Training Systems Management and Training Evaluation, and the NZQA Certificate in Adult Education and Training Level 5.  Beryl was the 2014 recipient of the NZATD Education Trust’s Learning and Development Practitioner of the Year Award.  She is a Chartered Fellow of the Human Resources Institute of NZ, a LIfe Fellow of the NZ Association for Training & Development, and Board Chair of the NZ Business Excellence Foundation.

Hannah is an experienced Growth Manager with a demonstrated history of working in the real estate industry and banking. She has recent experience of Regulatory/Compliance requirements at local Council level. She is skilled in Business Planning, Sales, Management, Leadership and Marketing. She has a reputation as a strong sales professional with a Post Graduate Diploma in Personal Financial Planning focused in Finance and Financial Management Services from University of Waikato. She is an internationally certified ISO Quality, Environmental and Health & Safety Lead Auditor but is not a “conformist”, she is not scared to challenge with alternative thinking and in doing so brings a fresh and creative, as well as innovative, approach to all she does. Hannah is based on the South Island.

Lee is an Accredited Assessor for SAFE+ and has a decade of consultancy experience implementing Health & Safety systems across many sectors.  She is a specialist in contracting, aviation and healthcare.   Lee is a Technical Member of NZISM;   Lead Assessor Audit QSA with experience ACC WSMP auditing; and NZQA Certification in Adult Education and Learning.

Carolana is qualified in Environmental Law, Environmental Management and Food Safety Management Systems. She is also a qualified Lead Auditor in ISO 9001, ISO 14001, OHS 18001, ISO 22000, HACCP, FSSC 22000 and IMS. Carolana has extensive experience in all environmental Industries

Flora is a highly experienced Auditor, Consultant, Project Manager and Trainer: she is based in Selangor and will head up IQM Group activities in Malaysia.  Currently MD of Expat Management Plt, Flora is finishing an MBA in Strategic Management to go with her Executive MBA from INSEAD Singapore and her BSc (Hons) in Chemistry.  She is a Lead Auditor for Malaysian Sustainability Palm Oil (MSPO), a Lead Auditor ISO 9001 (Quality Management) & ISO 14001 (Environmental Management), has a Certificate in Quality Engineering from the American Society of Quality and is a Technical Expert for Malaysian Environmental and OHSA Legislation

Gordon is a quality management professional who has extensive experience across multiple industry groups including public sector service, manufacturing and supply chain.  He has worked with small and large businesses both nationally and internationally.  Most recently he has been running his own consultancy business in pursuit of his passion for working with businesses to identify and implement improvement opportunities that deliver improved productivity and profits.

Gordon is a former national evaluator for the NZ Business Excellence Awards, with over 30 years of experience in auditing to both legislation and international standards.  He is a certified Lead Auditor for ISO standards 9001 (Quality), 14001 (Environment), 45001 (OH&S) and holds a Diploma in Business Administration from Otago University.  An accomplished trainer with a highly interactive style, Gordon uses his real-world experiences, learnings and personal observations to bring clarity and understanding throughout his training sessions.