Introduction
IQM Group is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and services. By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We may collect the following types of information:
- Personal Information: Such as your name, email address, phone number, and payment details when you make a booking or purchase a service.
- Technical Information: Including your IP address, browser type, device information, and usage data, collected through cookies and similar technologies.
- User-Generated Content: Any information you voluntarily submit through forms, surveys, or other interactive features on our website.
How We Collect Information
- Directly from You: When you interact with our website, make a booking, or communicate with us.
- Through Cookies and Similar Technologies: To improve your user experience and collect analytics data.
- Third-Party Services: Through integrated plugins and tools such as Google Analytics, Google Tag Manager, and others as outlined below.
How We Use Your Information
We use the collected information for the following purposes:
- To provide and manage our services, including bookings, payments, and customer support.
- To improve website functionality and user experience.
- To perform analytics and measure website performance.
- To ensure website security and prevent fraud.
- To comply with legal obligations.
Third-Party Services and Plugins
We use the following services and plugins to enhance our website and service delivery. These third parties may collect, process, and store your data in accordance with their own privacy policies:
- Booking System: TMS Amelia linked with Stripe and PayPal for payment processing.
- Hosting and Website Management: WPMU Dev hosting via Digital Ocean, along with Smush, Hummingbird, Uptime Monitor, Snapshot, Defender, Forminator, and SmartCrawl.
- Compliance and Privacy Management: Complianz.
- Website Design and Functionality: Elementor and Envato Elements.
- Role Management: User Role Management plugin.
- Analytics and Performance Tracking: Google Tag Manager and Google Analytics.
- Content Delivery and Security: Cloudflare.
Use of Cookies
We use cookies and similar technologies for:
- Enhancing website performance and functionality.
- Analytics and tracking user behaviour.
- Storing user preferences and improving user experience.
You can manage your cookie preferences through your browser settings or our website’s cookie management tool.
Security Measures
- Our website is secured with SSL (Secure Socket Layer) encryption to protect data during transmission.
- We are PCI compliant, ensuring the secure processing of payment information in accordance with industry standards.
Sharing Your Information
We do not sell your personal information. However, we may share your information with:
- Service providers and third-party tools as outlined above.
- Authorities or legal entities, when required by law or to protect our rights.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the Internet or electronic storage is completely secure.
Your Rights
You have the right to:
- Access and request a copy of your personal data.
- Request correction or deletion of your data.
- Withdraw consent for data processing, where applicable.
- Lodge a complaint with a supervisory authority.
To exercise these rights, please contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be effective upon posting on our website. Please review this policy periodically.
Contact Information
If you have any questions about this Privacy Policy, please contact us at:
IQM Group
81 Grafton Road
Grafton
Auckland 1010
New Zealand
Tel: +64 217 80045